1. Information We Collect

We collect information you voluntarily provide when you:

• Create or manage an account

• Connect Instagram, Facebook, WhatsApp, or other supported channels

• Build automations, campaigns, inbox workflows, lead forms, or AI chatbot flows

• Contact us through support, email, forms, or dashboard messages

• Subscribe to a paid plan or manage billing

This may include:

• Name, email address, profile image, company or workspace name, and account preferences

• Connected social account identifiers, usernames, page IDs, permissions, and related metadata

• Automation configuration, workflow activity, execution logs, lead data, and inbox message records

• Billing status, subscription plan, invoices, and payment processor references

• Device, browser, usage, diagnostic, cookie, analytics, and security event data

2. How We Use Your Information

Your information is used to:

• Deliver, maintain, and improve TRIGARR services

• Authenticate users and protect account access

• Run authorized automations, inbox workflows, notifications, analytics, and AI-assisted features

• Process subscriptions, invoices, plan limits, and billing-related communication

• Provide customer support, product updates, service notices, and security alerts

• Monitor platform performance, prevent fraud, investigate abuse, and enforce our terms

• Comply with legal, tax, accounting, and platform-policy obligations

3. Sharing and Disclosure

We do not sell your personal data. We may share information with trusted service providers that help us operate TRIGARR, such as hosting, database, analytics, payment, email, support, and infrastructure providers. These providers may only process information for the services they perform for us and must follow confidentiality and data protection obligations.

We may also disclose information when required by law, to comply with platform requirements, to enforce our agreements, or to protect the rights, safety, and property of TRIGARR, our users, or others.

4. Meta and Third-Party Platform Data

TRIGARR connects to Meta products, including Instagram, Facebook, and WhatsApp, through official APIs and permission flows. We process connected-account data only to deliver user-authorized functionality, such as automations, messaging workflows, lead capture, analytics, and account management. Your use of connected platforms may also be governed by those platforms' own terms and privacy policies.

5. Cookies and Analytics

We use cookies, local storage, and analytics tools to keep you signed in, remember preferences, monitor reliability, understand feature usage, and improve the product. You can control cookies through your browser settings, but disabling some cookies may affect core functionality.

6. Data Retention

We retain personal data only for as long as needed to provide the service, maintain business and security records, resolve disputes, comply with legal obligations, and enforce agreements. Retention periods vary depending on the type of data, account status, subscription records, platform requirements, and legal obligations.

7. Your Rights and Choices

Depending on your location, you may have privacy rights under laws such as GDPR, CCPA, or other applicable data protection laws. These rights may include:

• Accessing the personal data we hold about you

• Requesting correction, deletion, restriction, or portability

• Withdrawing consent where processing depends on consent

• Objecting to certain processing activities

• Filing a complaint with your local data protection authority

You can request account deletion, connected-account deauthorization, or privacy support through the dashboard or by contacting us.

8. Data Security

We use technical and organizational safeguards designed to protect your information, including secure transport, access controls, least-privilege practices, server-side validation, monitoring, and operational security reviews. No online system can be guaranteed 100% secure, but we work to continuously strengthen our protections.

9. International Transfers

Your information may be processed in countries other than where you live. When cross-border processing occurs, we use reasonable safeguards and contractual controls appropriate to applicable law.

10. Children's Privacy

TRIGARR is not intended for children under the age required by applicable law to form a binding contract. If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If significant changes occur, we will notify users by email, dashboard notice, or website notice when appropriate. The updated policy will be effective when posted unless stated otherwise.

12. Contact

For privacy requests or questions, contact us through dashboard support or email us at [email protected].